Terms + Conditions

Welcome to 3DFit. Below are the Terms and Conditions for working with our company, and, upon signing, replaces any previous terms you may have signed in connection with our business. As a client of 3DFit, you confirm that you are of legal age in your country to participate in our services.

Minimum Commitment

Online Coaching

Online coaching services provided by 3DFit have a minimum 20-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service.

If you decide to cancel during this period, you will be required to pay 50% of the remaining costs of the minimum term. Your coaching will then continue ongoing following the minimum term commitment period unless the cancellation process has been completed.

Face to Face Coaching

3DFit have a minimum 20-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service.

Payment of Service

You will be required to pay for your services via Ezidebit or Newie direct debit.
You may be subject to a 2.9% + $0.30 transaction fee.
You may choose to pay in weekly or fortnightly instalments. The frequency you choose will automate a direct debit.
If a payment fails, you will be required to make payment at your first convenience. If you do not, you will be at risk of your service being put on a temporary or permanent hold.
In the event of a payment failure, a dishonour fee may be applied. The payment system will automatically try to recharge your card.
If you have any changes to your bank card, bank account or payment method, you are required to let 3DFit know immediately and inform via email.
We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.
Refunds are not applicable with your service.

Cancellation of your service

Online Coaching

You are required to provide 14 days notice to cancel your service. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. Cancellation notices are to be provided in writing to info@3dfit.com.au.

3DFit is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.

Face to Face Coaching service

3DFit is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.

Face-to-face session

A minimum of 24 hours notice is required if you wish to cancel or reschedule your session. If a cancellation is to occur within the 24 hours of your session, you will forfeit the cost.

3DFit is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.

Pause Periods

Payments can be put on pause at any time provided that the client gives us a restart date.
Pause periods are not valid in your minimum commitment period.
Your program will be put on hold, and your app access may be removed during this time period.

Medical Disclaimer

3DFit will be providing you with advice, techniques and instructions on how to complete physical activities. You understand you are solely responsible for your safety and wellbeing when training.
You agree to not hold 3DFit available for any injuries or medical conditions that may occur during your time with 3DFit.
You understand that any advice provided to you is not medical advice, nor do they substitute for a consulting professional
You acknowledge that any nutritional advice provided by 3DFit is general in nature and may not be tailored to your specific needs or medical conditions. For detailed nutritional guidance, you should consult a registered dietician and/or a general practitioner.
You understand that we do not provide diagnosis, treatment or advice outside of our scope of work.

Liability

We do not accept liability or any injury or illness sustained during or after our service. By using our service, you accept all risks and take responsibility for your own safety.
You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.

Service Terms

Communication

You are expected to respond in a timely manner and be polite in your communication with 3DFit
Derogatory comments, defamation or slurs will not be tolerated and your service will be cancelled immediately.

Check-Ins

You are expected to complete your check-in on time. If you do not, you accept that your results may be impacted.
If you do not submit your check-in on time, your check-in may be missed and reviewed in the following week.

Intellectual Property

You understand that 3DFit may use your videos and/or photos of the client to market and promote their service. You are not entitled to any compensation of this use.
You will gain access to educational content including but not limited to e-books, meal plans, nutrition guides, and spreadsheets. You are not permitted to copy or distribute this. If you do, your service will be cancelled immediately.
You understand that any photos/videos that are used for marketing purposes may also continually be used following cease of coaching with 3DFit.

Personal Information

You understand that your personal information will be collected and stored for the purpose of your service. Your personal information will be kept confidential and will not be shared with a third party without your consent.
Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of 3DFit. You acknowledge that you may receive promotional and informational emails from 3DFit, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.